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Delivery & Returns Policy

UK delivery options

Free Standard Delivery
Available for all UK orders, delivered in 48 hours.

24 Hour Express Delivery – £5.21
Available for all UK orders, delivered in 24 hours.

*Orders before 3 pm Monday – Friday & Subject to availability. Orders cannot be split.

Delivery information

Our packages are sent via Royal Mail or UK Mail, so the delivery times are subject to Royal Mail and UK Mail services and exclude Public/Bank Holidays and Sundays (Royal Mail Only). SVRI UK Limited cannot be held responsible for any delays to postal services once parcels have been dispatched.

Over 18 Signature Upon Delivery
Please ensure that someone over the age of 18 is available to sign for the delivery of the goods and the address is correct with a full postcode. Once the goods are in the possession of Royal Mail or UK Mail. SVRI UK Limited cannot be held responsible for any delivery delays, this includes delays due to inclement weather, misrouting, incorrect delivery addresses and force majeure.

Remote Locations
Please note if you live in the Scottish Highlands, Northern Ireland & Non-Mainland UK, your order may take longer to be delivered.

Cancellations & Returns

If you would like to cancel or return your order, please, contact us as soon as possible by emailing contacting our Customer Services team on

You may cancel your order for any reason up to 24 hours after receiving it.

If your order has already been dispatched, you may refuse to accept delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to return it adequately and safely to the following:

Diamond Logistics Ltd,Bitteswell Farms, Ashby Lane, Bitteswell, Leicestershire, LE17 4LS

Items must be returned in a re-saleable condition, with no damage to the packaging of the product or to the actual product itself, with no seals or safety measures compromised.

If there is any damage to your order when it arrives, you should notify us as soon as possible within 24 hours. We will refund you the cost of the damaged items or arrange to send you a replacement. Where applicable, refunds will be processed within 10 working days of receipt.

Delivery & Returns Policy which are effective as of 20/07/2023

Orders only fulfill to the continental US only.

  • Please note we cannot ship to a PO Box.
  • Standard shipping is 5-7 business days. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
  • Who will ship my product? Our product is being shipped by a 3rd party partner (AccelPay’s retailer network).
  • Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay
    network. Retailers use a variety of fulfillment carriers including GLS and UPS.
  • If your order contains both alcohol and merchandise, it will be sent in separate


  • Can I change my order?
    Unfortunately, orders cannot be edited after they are placed. If you need to cancel your
    order, please email before the order ships.
  • Can I return my order?
    Orders that contain alcohol cannot be returned or exchanged. If you received the wrong
    item in your order, please email and we will make it right.
  • Can I cancel my order?
    Orders may be requested to be canceled until they are shipped. A request to cancel
    does not guarantee cancellation. Please send requests to
  • Can I get a refund?
    We can process refunds on a case by case basis. Please send us a photo of the
    damaged or incorrect shipment to
  • What happens if my order arrives?
    If your order arrives damaged, our team will work to make it right! Send us an email with a photo of the damaged order and we will coordinate a
    reshipment within 3 business days.